When buying goods and services on the Internet, you, the consumer are entering a legally binding contract. The following Terms and Conditions are set in accordance with UK Trading Standards, the UK law being the applicable law. We are required to inform you that all sales transactions on this web-site are governed by English law and you must agree to submit any dispute to the non-exclusive jurisdiction of the English courts. All orders are subject to these terms and conditions and no amendments will be accepted by us. These terms and conditions do not affect your legal rights.
Pricing & Payment
All prices are in £ sterling inclusive of VAT. Delivery charges refer to delivery to UK Mainland delivery (please phone for delivery pricing to Northern Ireland, Isle of Man & Channel Islands and for International destinations.
We accept all major credit & debit cards, but not American Express. All offers and products are subject to availability.
In the event of an item being out of stock with either ourselves or our suppliers, we will not process your payment and reserve our right as a retailer not to accept your offer to buy the goods. If this is the case, then we will inform you accordingly. Occasionally, for stock\availability reasons, we may substitute an item displayed for another item of equal or greater value. If you are not satisfied with the substitute item, you must return the item immediately in a complete, unused and in ‘as new’ condition. If you have opened the box to examine the product you must have done so without marking or damaging the product in anyway. The cost of returning unsatisfactory substitute goods will be refunded to you upon satisfactory receipt of the item.
You can cancel your order at anytime either before or up to 7 days after delivery of your product. You must inform us about your cancellation in writing (not by telephone) either by writing to us at The Vintage DrumYard, Unit 8.Anchor Rd Ind Est, Clacton-on-sea, Essex CO15 1HP or email firstname.lastname@example.org.
You can return the product to us in person by visiting us or by post. You must provide proof of purchase. Ideally, this should be your original receipt but it can be a credit card voucher or cheque stub or anything that indicates when the item was purchased from The Vintage DrumYard. Your product must be in a complete and unused state without any marks. The item should be returned with the original box, packing and accessories.
Any extra “freebies” received with the product (such as when we throw in a pair of sticks etc free of charge) must also be returned. You (the customer) must bear all costs incurred in returning the item to the Vintage DrumYard.
We will not cancel your purchase when:
You return your product without proof of purchase.
The goods were a special \ custom order to your exacting requirements.
If a problem occurs with a product and you believe the product to be deemed as “faulty”, we will deal with the situation as quickly as possible and endeavour to provide a swift resolution. With the exception of “consumable” items (drumsticks, drum skins, guitar strings), most goods have a 12 month manufacturers guarantee against faulty materials, defects or workmanship. As a consumer, your statutory rights mean that you have the right to pursue a problem with faulty goods with us (the retailer) and \ or the manufacturer. If we are unable to provide you with an exchange or replacement (i.e. discontinued item or out of stock with supplier) and you do not wish to receive a refund, we will offer to pursue the manufacturer on your behalf in order to rectify the problem with the product. In order to qualify for a refund or exchange, the product must be accompanied by proof of purchase.
This guarantee does not cover consumable items (eg drum-sticks, heads, strings etc) faults caused by accident, neglect, misuse or normal wear and tear, unless there isvisible evidence of manufacturing fault.
THIS RETURNS POLICY DOES NOT AFFECT YOUR STATUTORY RIGHTS.
Dispatch and Delivery
Depending on weight, we will send out goods either by Royal Mail Standard 1st or 2nd Class Recorded delivery, or by 48 hour insured courier. At the time of writing, we use ParcelForce.
For orders placed by 1pm Monday – Friday, we will endeavour to dispatch the same day. For orders placed after 1pm Friday, or at any time on Saturday, goods will be dispatched the following Monday (not including Bank Holidays). Delivery should take no more than two working days (i.e. Monday -Friday). Deliveries do not take place on Saturdays or Sundays. If goods are not received within the described timescale, please telephone us. Courier deliveries will require a recipient’s signature. If the courier cannot get a reply from the address you have requested us to send to, they will leave a card in the letterbox indicating that they have tried to deliver, which will also contain instructions to phone their local depot to indicate a suitable day for delivery, or inviting you to collect the package yourself from your local depot. If they do not hear from you, they will try a further three (3) attempts to make delivery. If they still fail to get an answer, your parcel will be returned to us and you will incur an additional charge for re-delivery. On occasion, it has been known for some customers to request that we instruct the courier to leave their parcel outside an address without obtaining a signature. In this scenario, The Vintage DrumYard and the courier they have engaged to deliver the item(s) will not be held responsible for any losses or damage to the item(s) left without a receipt signature. This is done entirely at the customers own risk!
Data Protection & Security
Your orders are held on a secure server the security of which meets the stringent requirements of our payment processors.
We do not file records of customer’s credit cards for future use.
We do not pass on customer’s information to third parties.
We “black out” and make every reasonable effort to destroy credit card information that is contained on receipts dispatched with customers orders.
These terms and conditions do not affect your legal rights. We are required by law to tell you that sales can be concluded in English & that we do not file copies of customer contracts.